Terms & Conditions
BlayCare provides 24-hour care and an on-call support system.
If our services are no longer required, please contact our office as soon as possible. Failure to cancel your care within 48 hours of the scheduled call time will incur normal charges.
Please be aware that if support staff are unable to enter your home during scheduled visits, we will attempt to contact your next of kin for information. We may also contact the relevant authority if there are concerns for your safety and well-being.
Termination of Services
Fourteen days notice will be required for termination of your care service contact. If less than fourteen days notices is received, BlayCare reserve the right to claim charges equal to the amount of your usual care for the fourteen day period. Notice of less than fourteen days will only be allowed through agreement with BlayCare.
Service costs, policy documents and contractual arrangements are available on request from our registered office.
Compliments & Complaints
We welcome feedback and encourage active involvements from all our service users on how our services are delivered. IF you wish to make a complaint or register any concerns, be assured that your comments will be taken seriously. If you wish to make a complaint or register any concerns, be assured that your comments will be taken seriously. We welcome the opportunity to improve or adapt our services to meet your specific requirements. Our quality assurancy systems are conducted by experienced personnel to ensure that complaints/concerns are dealt with promptly, fairly impartially. This ensures minimal disruption of services to both you and our employees.